We want you to feel safe and secure so that you can fully enjoy our concerts. To that end, we have developed the following policies to create the safest possible environment for all. This policy is subject to change.
WE ENCOURAGE YOU TO WEAR A MASK
Masks are strongly encouraged, but not required, for anyone who visits Walt Disney Concert Hall for our concerts; for indoor performances, events and tours at The Music Center; and for dining in the restaurants on The Music Center campus. We recommend that our patrons wear well-fitting medical grade masks, surgical masks, or higher-level respirators, such as N95 or KN95 masks.
VACCINATION IS RECOMMENDED
The Los Angeles Master Chorale suggests that all guests get vaccinated with a W.H.O.-listed COVID-19 vaccine, but vaccines are not required to attend our concerts.
STAY HOME IF YOU ARE ILL
Stay home if you are sick or have COVID-19 symptoms, have been in contact with someone known to be or suspected to have been infected with COVID-19 within the last 14 days, or if you are subject to a quarantine or isolation order. For ticket return options, please contact our box office at 213-972-7282.
WASH YOUR HANDS FREQUENTLY
Wash your hands with soap and water for at least 20 seconds, as often as you can, while in Disney Hall. Always wash your hands after using the bathroom.
ENHANCED SAFETY MEASURES
We have developed and implemented an Enhanced Cleaning Program, designed specifically by the Music Center, using COVID disinfectants approved by the Environmental Protection Agency with expedient cleaning of the entire campus. We pay special attention to areas where people gather including seated areas, elevators and restrooms, along with surfaces such as handrails, door handles, armrests and elevator buttons. We have also placed hand sanitizers throughout the campus. We clean and sanitize seated areas after each performance and clean all restrooms pre- and post-performance.
HAND SANITIZATION STATIONS
Hand sanitization stations are positioned throughout the hall.
IMPROVED INDOOR AIR QUALITY
Walt Disney Concert Hall, and the entire Music Center campus, has improved air circulation and filtration across all spaces becoming the first performing arts center to earn the UL Verified Healthy Buildings Mark for Indoor Air Quality. In order to achieve the prestigious UL Verification Mark:
We participated in an independent review by UL of the heating, ventilation and air-conditioning (HVAC) systems.
We passed UL visual inspections.
We passed IAQ performance testing and assessment.
We upgraded our HVAC systems, upgrading the air flow and maximizing recirculation times for the air coming through the complex.
We will participate in a bi-annual surveillance review to undergo rigorous IAQ performance criteria by UL.
We will continue testing and evaluation on an ongoing basis to confirm or meet UL's strict standards and guidelines.
When you visit The Music Center, you will see the Verified Healthy Building mark on the entrances to Music Center buildings.
REDUCED CONTACT EXPERIENCE
Digital tickets are able to be scanned directly from your mobile device. Restrooms have touchless fixtures, and program books will be available in both printed and digital formats.